:root{
  --bg:#ffffff;--bg-soft:#f5f7fb;--bg-tint:#eef4ff;
  --ink:#0b1220;--ink-2:#1d2939;--muted:#56607a;--faint:#8a93a8;
  --line:#e5e9f2;--line-2:#d6dce8;
  --brand:#0b6cf2;--brand-deep:#0849b0;--brand-soft:#e8f1ff;
  --wa:#25d366;--wa-deep:#128c7e;--wa-bubble:#dcf8c6;
  --green:#16a34a;--green-soft:#e7f7ec;--orange:#f06a1f;--orange-soft:#fff1e8;--red:#dc2626;--red-soft:#fdecec;--violet:#6a4cff;--violet-soft:#f0edff;
  --radius:14px;--radius-sm:10px;
  --shadow-sm:0 1px 2px #0b12200d,0 2px 8px #0b12200a;
  --shadow:0 2px 6px #0b12200a,0 16px 40px -18px #0b122033;
  --font:"Plus Jakarta Sans",ui-sans-serif,system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;
  --mono:"JetBrains Mono",ui-monospace,Menlo,Consolas,monospace;
}
*{box-sizing:border-box}
html,body{margin:0;height:100%}
body{font-family:var(--font);color:var(--ink);background:var(--bg-soft);font-size:14px;line-height:1.5;-webkit-font-smoothing:antialiased}
a{color:var(--brand);text-decoration:none}
a:hover{text-decoration:underline}
h1,h2,h3,h4{margin:0;line-height:1.25;letter-spacing:-.01em}
h1{font-size:24px;font-weight:800}
h2{font-size:18px;font-weight:700}
h3{font-size:15px;font-weight:700}
p{margin:0}
.muted{color:var(--muted)}.faint{color:var(--faint)}.small{font-size:12.5px}.mono{font-family:var(--mono)}
.hidden{display:none!important}
.row{display:flex;gap:10px;align-items:center}.row.wrap{flex-wrap:wrap}.spread{justify-content:space-between}
.stack{display:flex;flex-direction:column;gap:12px}
.grid{display:grid;gap:16px}
.g2{grid-template-columns:repeat(2,minmax(0,1fr))}.g3{grid-template-columns:repeat(3,minmax(0,1fr))}.g4{grid-template-columns:repeat(4,minmax(0,1fr))}
@media (max-width:900px){.g2,.g3,.g4{grid-template-columns:1fr}}

/* buttons & inputs */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;height:36px;padding:0 14px;border-radius:10px;border:1px solid var(--line-2);background:#fff;color:var(--ink-2);font:600 13.5px var(--font);cursor:pointer;white-space:nowrap;transition:background .15s,border-color .15s,transform .05s}
.btn:hover{background:var(--bg-soft);text-decoration:none}
.btn:active{transform:translateY(1px)}
.btn.primary{background:var(--brand);border-color:var(--brand);color:#fff}
.btn.primary:hover{background:var(--brand-deep)}
.btn.wa{background:var(--wa-deep);border-color:var(--wa-deep);color:#fff}
.btn.danger{color:var(--red);border-color:#f3c4c4}
.btn.danger:hover{background:var(--red-soft)}
.btn.ghost{border-color:transparent;background:transparent}
.btn.sm{height:30px;padding:0 10px;font-size:12.5px;border-radius:8px}
.btn.lg{height:46px;padding:0 22px;font-size:15px;border-radius:12px}
.btn[disabled]{opacity:.55;pointer-events:none}
.btn svg{width:18px;height:18px;flex:none}
label{display:block;font-weight:600;font-size:13px;color:var(--ink-2);margin-bottom:5px}
label .hint{font-weight:400;color:var(--faint)}
input,select,textarea{width:100%;font:14px var(--font);color:var(--ink);background:#fff;border:1px solid var(--line-2);border-radius:10px;padding:9px 11px;outline:none;transition:border-color .15s,box-shadow .15s}
textarea{resize:vertical;min-height:80px;line-height:1.5}
input:focus,select:focus,textarea:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft)}
input[type=checkbox]{width:auto;accent-color:var(--brand)}
.check{display:flex;gap:8px;align-items:flex-start;font-weight:500;cursor:pointer}
.check input{margin-top:3px}
.field{margin-bottom:14px}
.help{font-size:12.5px;color:var(--faint);margin-top:4px}

/* cards, tags */
.card{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:18px;box-shadow:var(--shadow-sm)}
.card.flat{box-shadow:none}
.card-h{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-bottom:14px}
.pill{display:inline-flex;align-items:center;gap:5px;height:22px;padding:0 9px;border-radius:99px;font-size:12px;font-weight:600;background:var(--bg-soft);color:var(--muted);border:1px solid var(--line);white-space:nowrap}
.pill.blue{background:var(--brand-soft);color:var(--brand-deep);border-color:#cfe0ff}
.pill.green{background:var(--green-soft);color:#11733a;border-color:#c5ead1}
.pill.orange{background:var(--orange-soft);color:#b14a0f;border-color:#fbd6bf}
.pill.red{background:var(--red-soft);color:#a61b1b;border-color:#f6c9c9}
.pill.violet{background:var(--violet-soft);color:#4a33c2;border-color:#ddd5ff}
.dot{width:8px;height:8px;border-radius:50%;background:var(--faint);display:inline-block}
.dot.on{background:var(--wa)}.dot.warn{background:var(--orange)}.dot.off{background:var(--red)}
.empty{text-align:center;padding:40px 20px;color:var(--muted)}
.empty h3{color:var(--ink);margin-bottom:6px}

/* tables */
.table-wrap{overflow-x:auto;border:1px solid var(--line);border-radius:var(--radius);background:#fff}
table{width:100%;border-collapse:collapse}
th,td{text-align:left;padding:10px 12px;border-bottom:1px solid var(--line);vertical-align:middle}
th{font-size:12px;font-weight:700;color:var(--muted);text-transform:uppercase;letter-spacing:.04em;background:var(--bg-soft)}
tr:last-child td{border-bottom:0}
tr.click{cursor:pointer}
tr.click:hover td{background:var(--bg-tint)}

/* app shell */
.shell{display:grid;grid-template-columns:232px 1fr;min-height:100vh}
.side{background:#fff;border-right:1px solid var(--line);padding:16px 12px;display:flex;flex-direction:column;gap:4px;position:sticky;top:0;height:100vh;overflow-y:auto}
.brand{display:flex;align-items:center;gap:10px;padding:4px 8px 16px;font-weight:800;font-size:15px}
.logo{width:32px;height:32px;border-radius:9px;background:linear-gradient(135deg,var(--brand),var(--wa-deep));color:#fff;display:grid;place-items:center;font-weight:800;font-size:15px;flex:none}
.brand small{display:block;font-size:11.5px;font-weight:600;color:var(--faint)}
.nav a{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:9px;color:var(--ink-2);font-weight:600;font-size:13.5px}
.nav a:hover{background:var(--bg-soft);text-decoration:none}
.nav a.active{background:var(--brand-soft);color:var(--brand-deep)}
.nav a svg{width:18px;height:18px;flex:none;opacity:.85}
.nav .badge{margin-left:auto;background:var(--orange);color:#fff;font-size:11px;font-weight:700;border-radius:99px;min-width:19px;height:19px;display:grid;place-items:center;padding:0 5px}
.nav-label{font-size:11px;font-weight:700;color:var(--faint);text-transform:uppercase;letter-spacing:.06em;padding:14px 10px 4px}
.side-foot{margin-top:auto;padding:12px 8px 0;border-top:1px solid var(--line)}
.main{min-width:0;display:flex;flex-direction:column}
.topbar{display:flex;align-items:center;gap:12px;padding:12px 24px;background:#fff;border-bottom:1px solid var(--line);position:sticky;top:0;z-index:5}
.topbar .title{font-weight:800;font-size:17px}
.content{padding:22px 24px 48px;max-width:1280px;width:100%}
.content.full{max-width:none;padding:0;flex:1;min-height:0}
.banner{display:flex;gap:10px;align-items:center;padding:10px 24px;font-weight:600;font-size:13.5px;border-bottom:1px solid var(--line)}
.banner.warn{background:var(--orange-soft);color:#8a3a0b}
.banner.bad{background:var(--red-soft);color:#8f1717}
.banner.info{background:var(--brand-soft);color:var(--brand-deep)}
.banner .btn{margin-left:auto}
.menu-btn{display:none}
@media (max-width:860px){
  .shell{grid-template-columns:1fr}
  .side{position:fixed;inset:0 auto 0 0;width:260px;z-index:30;transform:translateX(-100%);transition:transform .2s var(--ease, ease);box-shadow:var(--shadow)}
  .shell.nav-open .side{transform:none}
  .menu-btn{display:inline-flex}
  .topbar,.banner{padding-left:16px;padding-right:16px}
  .content{padding:16px 16px 40px}
  #waChip .pill{max-width:46vw;overflow:hidden;text-overflow:ellipsis}
}

/* stats */
.stat{padding:16px 18px}
.stat .k{font-size:12.5px;color:var(--muted);font-weight:600}
.stat .v{font-size:28px;font-weight:800;letter-spacing:-.02em;margin-top:2px}
.meter{height:8px;border-radius:99px;background:var(--bg-soft);border:1px solid var(--line);overflow:hidden}
.meter i{display:block;height:100%;background:var(--brand);border-radius:99px}
.meter.warn i{background:var(--orange)}.meter.bad i{background:var(--red)}
.list-item{display:flex;gap:10px;align-items:center;padding:10px 0;border-bottom:1px solid var(--line)}
.list-item:last-child{border-bottom:0}
.avatar{width:36px;height:36px;border-radius:50%;background:var(--brand-soft);color:var(--brand-deep);display:grid;place-items:center;font-weight:700;font-size:13px;flex:none}
.bars{display:flex;flex-direction:column;gap:8px}
.bar-row{display:grid;grid-template-columns:120px 1fr 36px;gap:10px;align-items:center;font-size:13px}
.bar-row .meter{height:10px}

/* inbox */
.inbox{display:grid;grid-template-columns:330px minmax(0,1fr) 320px;height:calc(100vh - 57px);background:#fff}
.inbox.has-banner{height:calc(100vh - 100px)}
.chat-list{border-right:1px solid var(--line);display:flex;flex-direction:column;min-height:0}
.chat-list .tools{padding:12px;border-bottom:1px solid var(--line);display:flex;flex-direction:column;gap:8px}
.filters{display:flex;gap:6px;flex-wrap:wrap}
.filters button{height:26px;padding:0 10px;border-radius:99px;border:1px solid var(--line-2);background:#fff;font:600 12px var(--font);color:var(--muted);cursor:pointer}
.filters button.on{background:var(--ink);color:#fff;border-color:var(--ink)}
.chats{overflow-y:auto;flex:1}
.chat{display:flex;gap:10px;padding:11px 12px;border-bottom:1px solid var(--line);cursor:pointer}
.chat:hover{background:var(--bg-soft)}
.chat.on{background:var(--brand-soft)}
.chat .meta{min-width:0;flex:1}
.chat .name{font-weight:700;font-size:13.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.chat .last{font-size:12.5px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.chat .time{font-size:11px;color:var(--faint);white-space:nowrap}
.unread{background:var(--wa);color:#fff;font-size:11px;font-weight:700;border-radius:99px;min-width:18px;height:18px;display:grid;place-items:center;padding:0 5px}
.convo{display:flex;flex-direction:column;min-height:0;background:#efeae2}
.convo-h{display:flex;align-items:center;gap:10px;padding:10px 14px;background:#fff;border-bottom:1px solid var(--line)}
.msgs{flex:1;overflow-y:auto;padding:16px 6% 10px;display:flex;flex-direction:column;gap:6px}
.bubble{max-width:72%;padding:7px 10px 5px;border-radius:10px;background:#fff;box-shadow:0 1px .5px #0b122020;word-wrap:break-word;font-size:14px}
.bubble .txt,.bubble.txt{white-space:pre-wrap}
.bubble.out{align-self:flex-end;background:var(--wa-bubble)}
.bubble .by{font-size:11px;font-weight:700;margin-bottom:2px}
.bubble .by.ai{color:var(--violet)}.bubble .by.human,.bubble .by.phone{color:var(--wa-deep)}.bubble .by.campaign{color:var(--orange)}.bubble .by.followup{color:var(--brand)}.bubble .by.system{color:var(--faint)}
.bubble .t{font-size:10.5px;color:var(--faint);text-align:right;margin-top:2px}
.bubble .t .tick.read{color:#34b7f1}
.bubble .t .tick.failed{color:var(--red)}
.bubble .media{font-size:12.5px;color:var(--muted);font-style:italic}
.day-sep{align-self:center;font-size:11.5px;background:#fff;color:var(--muted);padding:3px 10px;border-radius:8px;margin:8px 0;box-shadow:0 1px .5px #0b122015}
.composer{display:flex;gap:8px;padding:10px 12px;background:#f0f2f5;align-items:flex-end}
.composer textarea{min-height:42px;max-height:140px;border-radius:20px;padding:10px 14px;resize:none}
.handoff{margin:10px 14px 0;padding:10px 12px;border-radius:10px;background:var(--orange-soft);border:1px solid #fbd6bf;color:#8a3a0b;font-size:13px;display:flex;gap:10px;align-items:center}
.lead{border-left:1px solid var(--line);overflow-y:auto;padding:16px}
.lead .field{margin-bottom:10px}
.lead input,.lead select,.lead textarea{padding:7px 9px;font-size:13px}
.ev{font-size:12px;color:var(--muted);padding:6px 0;border-bottom:1px dashed var(--line)}
.ev b{color:var(--ink-2)}
.toggle{display:inline-flex;align-items:center;gap:8px;cursor:pointer;font-weight:600;font-size:13px}
.toggle input{display:none}
.toggle .sw{width:36px;height:20px;border-radius:99px;background:var(--line-2);position:relative;transition:background .15s}
.toggle .sw::after{content:"";position:absolute;top:2px;left:2px;width:16px;height:16px;border-radius:50%;background:#fff;box-shadow:0 1px 2px #0003;transition:transform .15s}
.toggle input:checked + .sw{background:var(--violet)}
.toggle input:checked + .sw::after{transform:translateX(16px)}
.back-btn{display:none}
@media (max-width:1180px){.inbox{grid-template-columns:300px minmax(0,1fr)}.lead{display:none}.inbox.show-lead .lead{display:block;position:fixed;right:0;top:0;bottom:0;width:340px;background:#fff;z-index:20;box-shadow:var(--shadow)}}
@media (max-width:760px){
  .inbox{grid-template-columns:1fr}
  .inbox .convo{display:none}
  .inbox.open .chat-list{display:none}
  .inbox.open .convo{display:flex}
  .back-btn{display:inline-flex}
  .msgs{padding:12px}
  .bubble{max-width:88%}
}

/* agent page */
.split{display:grid;grid-template-columns:minmax(0,1fr) 400px;gap:20px;align-items:start}
@media (max-width:1100px){.split{grid-template-columns:1fr}}
.play{position:sticky;top:76px;display:flex;flex-direction:column;height:calc(100vh - 110px);min-height:480px;padding:0;overflow:hidden}
.play .msgs{padding:14px;background:#efeae2}
.play .acts{font-size:11.5px;color:var(--violet);align-self:flex-start;background:var(--violet-soft);border-radius:8px;padding:4px 8px;max-width:90%}
.section-title{font-size:12px;font-weight:700;color:var(--faint);text-transform:uppercase;letter-spacing:.06em;margin:22px 0 10px}
.section-title:first-child{margin-top:0}

/* whatsapp connect */
.qr-box{width:300px;height:300px;border-radius:16px;border:1px solid var(--line);display:grid;place-items:center;background:#fff;overflow:hidden}
.qr-box img{width:100%;height:100%}
.pair-code{font-family:var(--mono);font-size:30px;font-weight:600;letter-spacing:.18em;background:var(--bg-soft);border:1px dashed var(--line-2);border-radius:12px;padding:12px 18px;text-align:center}
.steps{margin:0;padding-left:20px;display:flex;flex-direction:column;gap:6px;color:var(--ink-2)}

/* campaigns & templates */
.progress{height:6px;border-radius:99px;background:var(--bg-soft);overflow:hidden;display:flex}
.progress i{display:block;height:100%}
.tpl-preview{background:#efeae2;border-radius:12px;padding:14px;min-height:120px}
.tpl-preview .bubble{max-width:100%}
.chips{display:flex;gap:6px;flex-wrap:wrap}
.chip{height:26px;padding:0 10px;border-radius:8px;border:1px dashed var(--line-2);background:#fff;font:600 12px var(--mono);color:var(--brand-deep);cursor:pointer}
.tag-pick{display:flex;flex-wrap:wrap;gap:8px}
.tag-pick label{display:flex;gap:6px;align-items:center;border:1px solid var(--line-2);border-radius:10px;padding:6px 10px;margin:0;cursor:pointer;font-weight:600}
.tag-pick label:has(input:checked){border-color:var(--brand);background:var(--brand-soft)}
.note{background:var(--bg-tint);border:1px solid #d7e6ff;border-radius:12px;padding:12px 14px;font-size:13px;color:var(--ink-2)}
.note.warn{background:var(--orange-soft);border-color:#fbd6bf}

/* modal & toast */
.modal-bg{position:fixed;inset:0;background:#0b122066;display:grid;place-items:center;z-index:50;padding:16px}
.modal{background:#fff;border-radius:18px;width:100%;max-width:520px;max-height:calc(100vh - 32px);overflow-y:auto;padding:22px;box-shadow:var(--shadow)}
.modal.wide{max-width:760px}
.modal h2{margin-bottom:14px}
.modal .actions{display:flex;gap:8px;justify-content:flex-end;margin-top:18px}
#toasts{position:fixed;bottom:18px;right:18px;display:flex;flex-direction:column;gap:8px;z-index:60}
.toast{background:var(--ink);color:#fff;padding:10px 14px;border-radius:10px;font-weight:600;font-size:13.5px;box-shadow:var(--shadow);max-width:360px}
.toast.err{background:var(--red)}
.toast.alert{background:var(--orange)}

/* public pages */
.pub{background:#fff;min-height:100vh}
.pub-nav{display:flex;align-items:center;gap:12px;padding:16px max(16px,calc((100vw - 1140px)/2));border-bottom:1px solid var(--line)}
.pub-nav .grow{flex:1}
.hero{padding:64px max(16px,calc((100vw - 1140px)/2)) 40px;display:grid;grid-template-columns:1.1fr .9fr;gap:40px;align-items:center;background:linear-gradient(180deg,var(--bg-tint),#fff)}
.hero h1{font-size:46px;line-height:1.08;letter-spacing:-.03em}
.hero h1 em{font-style:normal;color:var(--wa-deep)}
.hero p.lead-p{font-size:17px;color:var(--muted);margin:18px 0 26px;max-width:540px}
.phone{background:#fff;border-radius:28px;border:10px solid #111827;box-shadow:var(--shadow);overflow:hidden;max-width:340px;margin-left:auto}
.phone .ph-h{background:var(--wa-deep);color:#fff;padding:12px 14px;font-weight:700;font-size:14px}
.phone .msgs{background:#efeae2;padding:12px;gap:6px;max-height:none}
.phone .bubble{font-size:13px}
.pub-sec{padding:56px max(16px,calc((100vw - 1140px)/2))}
.pub-sec h2{font-size:30px;letter-spacing:-.02em;margin-bottom:8px}
.feat{padding:20px}
.feat .ic{width:40px;height:40px;border-radius:11px;background:var(--brand-soft);color:var(--brand-deep);display:grid;place-items:center;margin-bottom:12px}
.feat .ic svg{width:22px;height:22px}
.plan{padding:24px;display:flex;flex-direction:column;gap:12px}
.plan.best{border:2px solid var(--brand);box-shadow:var(--shadow)}
.plan .price{font-size:34px;font-weight:800;letter-spacing:-.02em}
.plan .price small{font-size:14px;color:var(--muted);font-weight:600}
.plan ul{margin:0;padding:0;list-style:none;display:flex;flex-direction:column;gap:7px}
.plan li{padding-left:24px;position:relative}
.plan li::before{content:"";position:absolute;left:0;top:4px;width:15px;height:15px;border-radius:50%;background:var(--green-soft) url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 16 16'%3E%3Cpath d='M4 8.5l2.5 2.5L12 5.5' fill='none' stroke='%2316a34a' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'/%3E%3C/svg%3E") center/11px no-repeat}
.plan .btn{margin-top:auto}
.auth-box{max-width:420px;margin:48px auto;padding:28px}
.pub-foot{padding:28px max(16px,calc((100vw - 1140px)/2));border-top:1px solid var(--line);color:var(--muted);font-size:13px}
@media (max-width:900px){.hero{grid-template-columns:1fr;padding-top:36px}.hero h1{font-size:34px}.phone{margin:0 auto}}